FAQs
Shipping & Delivery
Where is my package?
After shipment, we will send you the tracking number by email. If you can't find it, please contact us by
Email: info@noire-luxe.com .
Where can I find my tracking code?
The tracking code is in the shipping confirmation that you should have received by email.
How long will it take to deliver my order?
Processing time: one to four working days, shipping time: five to ten working days.
Do you ship worldwide?
We ship to Germany, UK, Switzerland and Liechtenstein.
How much are the shipping costs?
Shipping is free.
Can I change my delivery address after placing my order?
Contact us by email. If your order hasn't been shipped yet, we can change the address.
Order & Payment
Which payment methods do you accept?
We accept PayPal and credit card.
Can I cancel my order?
If your order hasn't been shipped yet, yes. Otherwise, cancellation is unfortunately not possible.
Can I change an order later?
If your order hasn't been shipped yet, you can change it. Please contact us by email.
Is my payment secure?
Yes, all payment data is transmitted encrypted and is secure.
Is there a way to use discount codes?
Yes, you can enter these in the checkout area.
How can I view my order history?
If you have created a customer account, you can log in and view your order history.
Returns & Exchanges
I am not satisfied with my package, how can I return it?
Details can be found here: Return Policy
How long do I have to return an item?
You have 30 days from receipt of your order to return the items.
How do I return a product?
Contact us via email. For more information, see our Return Policy .
How long will it take to receive my refund?
We process refunds as quickly as possible. It may take up to ten business days after we receive your return.
Can I exchange an item?
Yes, please contact us by email.
Do I have to pay for return shipping?
Yes, you will have to bear the return shipping costs yourself.
Can I return a product if I no longer have the original packaging?
No, the original packaging must be present.
How will I be informed about the status of my return?
We will inform you by email about the status of your return.
Customer service
How do I contact customer service?
You can reach us via our contact form .
What times is customer service available?
Our customer service is available Monday to Friday, 8:00 - 17:00 (CEST).
Can I file a complaint?
Yes, please contact us by email: info@noire-luxe.com.
How can I change my contact details?
Yes, please contact us by email: info@noire-luxe.com.
Account Information & Privacy Policy
Is it necessary to create an account to place an order?
No, you can also order without a customer account.
Is my data safe with you?
Yes, your data is encrypted and stored securely.
How can I delete my account?
Contact us by email to have your account deleted.
General questions
Are there special offers for bulk orders?
Yes, please contact us by email for information on bulk orders.
Do you offer seasonal discounts or promotions?
Yes, we offer regular promotions. Check back often and subscribe to our newsletter to make sure you don't miss anything.
